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Saltzman's Watches

Saltzman Watches

Watch Sales FAQ

Are you an authorized retailer?
Yes! We are an authorized retailer for every brand that we carry. This means that every watch purchased from us comes with the original manufacturer’s warranty, box, and papers. Because we have physical locations in Rhode Island we are able to buy our watches directly from the manufacturer and authorized distributors, which are all 100% authentic, new, and unused.
What is the benefit from buying from an authorized retailer?
Most watch brands will only validate their manufacturer’s warranty when a watch is purchased from an authorized retailer. Authorized retailers are also held to high standrads so that the watches and customers are treated appropriately and properly. Many companies do not allow direct web sales, but do allow us to sell product over the phone. This allows both the customer and retailer to establish a good relationship. Authorized retailers need to go through a series of qualifiers in order to carry many watch brands, insuring the business is reputable and will treat the product and the consumer with the respect they deserve.
What companies do you use to ship?
We ship using UPS, Federal Express, and United States Postal Service. There is a $12.95 shipping and handling charge for all watch sales under $250.00, and no charge for shipping on any sales over $250.00. Standard shipping is UPS ground and USPS, additional charges will apply to overnight or second day shipping.
What are your hours operation?
Our Cranston Location is open Monday thru Saturday 8:30am EST until 5:30pm EST.
Our Newport Location is open Thursday thru Monday 10:00am-6:00pm EST.
Our Newport Location is open 7 days a week, but hours vary by season. Please call the store at 401-841-0011 for current hours. We are available through e-mail 24 hours a day, and you will receive a response within 24 hours of your question or request.
Can I return the watch after it is engraved?
Unfortunately once a watch has been engraved then it can no longer be sold as new, and will therefore not be returnable.
Do you sell used or vintage watches?
We are developing a pre-owned watch department so please ask us about the trade-in value of your watch and what it will be worth towards a new piece.